What are Invitations and How Do Invitations Work?

When you add Members to your Organization, our system sends an "Invitation" email to those users to help them set up their account. With these instructions in the email, your newly added Members will be able to log into the Academy and choose the password for their account.  They will be able to update their personal information, as well.

In the meantime, as an Admin you will still be able to see these Members in your Organization, add them to Groups, add them to Assignments, and perform other actions -- even if they haven't yet set up their account via the Invitation email.

In the Admin Panel, you will notice there are two categories of Members included on your "Members" page:
  • Active Members -- these are users who have been added to your Organization's account and sent an invitation to set up their individual account, and who have completed the account setup process
  • Invited Members -- these are users who have been added to your Organization's account and sent an invitation to set up their individual account, but have no yet completed the account setup process
How to Resend an Invitation
There may be occasions where you need to resend an invitation to a Member you're trying to add to your Organization in Academy. For example, the email may have been caught in the user's spam folder the first time, requiring them to add Academy email addresses to their trusted sender settings. In this example case, you'd want to resent the invitation to the user after their email settings were updated.

To resend an invitation to a Member, go to the Admin Panel and make sure you're on the Members tab.

On the Members page, select the Invited Members tab, and find the user you want to resend the invitation to, then select the "Edit" button.

Select the Resend Invitation button located towards the top of the Member's information to resend the invitation email to that user. 


Thank you,
FireRescue1 Academy Support Staff

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