How to Limit Fails and Attempts for Courses and Tests

As an Admin in Academy, there may be times when you need to limit the number of times a User can fail a Course before the User is locked out of the Course. To help achieve this, we’ve built the “Limit Attempts” feature to help you control Course attempts.

To get started with this new feature, follow the steps below:

  1. Go to the “Admin” menu item and click the “Customize” link that appears in the drop-down list
  2. Scroll down to the bottom of the page and find the “Organization Settings” section
  3. Check the checkbox to enable this feature:
    • If you’d like to only unlock Courses when Admins explicitly unlock them, enter the number of times Users should be allowed to attempt and fail the Course before the Course is locked for them in the “Allow __ attempts before Course is locked for Use.” field.
    • If you’d like to have the system automatically unlock locked Courses after a certain period of time, check the “Use unlock by hours.” checkbox and enter the number of hours that should pass before the Course unlocks in the “Unlock courses with too many failed attempts after __ hours.” field.
  4.  Click the “Submit” button to save your new settings.
  5. If you need to manually unlock a locked Course after the attempts limit has been exceeded by a User, navigate to “Admin” in the main navigation menu and click the “Unlock Courses” link
    • The “Unlock Courses” page lists all instances where Users are locked out of Courses. To unlock a locked Course, click the “Unlock” button on the right side of the instance that lists the User and Course combination you’re looking for.
       
    Organization Settings

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