FAQ for Admins

How Do I Change My Department’s Logo?

To upload your department's logo, make sure you're logged into the site as an Administrator. Go to Admin and select to Customize where you can find an image upload field at the bottom-left side of the page (se...

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What are Active and Invited Members?

There are three types of Members whose records are associated with your organization: When a member is added to your account, they're first listed as Invited Members. When you add a member or when you send u...

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What are Invitations and How Do Invitations Work?

When you add Members to your Organization, our system sends an "Invitation" email to those users to help them set up their account. With these instructions in the email, your newly added Members will be able to...

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What are Groups Used for?

Creating Groups in the Academy can allow you to better manage subsets of individuals, and assign Admins within your Organization to oversee the users in the Group they own. When you assign an Admin to oversee...

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What is a Group Owner and How are They Assigned?

When you assign an Admin to oversee a Group as a Group Owner, that Admin can only manage those users and perform actions for that subset of users, such as generating Reports and creating Assignments. The mos...

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How Do I Add SOGs or SOPs?

To add SOGs or SOPs for your Members to review or so you can assign them to Members, use the SOG/SOP tool workflow. To add or create a new SOG or SOP for your Organization, navigate to the "SOG/SOP Manager" pag...

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What types of video/audio files are supported in Academy?

Note that there currently isn't any limit on video file size for uploads, nor overall video storage capacity. Videos up to 3.2 GB have been successfully uploaded, but if you're on a slow or unstable internet co...

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How can I add my individual credential?

Have a credential you want to upload and track through our Academy platform? The My Credentials feature will allow you to easily create your own credential. This tutorial will show you how you can use the My...

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How to Export a Report of Members who didn’t Complete an Assignment

Many of our Admin customers have been asking us for a report of Users who have not completed a specific Assignment. They want to see who didn’t finish the Assignment, generate a list of these Members, and then ...

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How to Limit Fails and Attempts for Courses and Tests

As an Admin in Academy, there may be times when you need to limit the number of times a User can fail a Course before the User is locked out of the Course. To help achieve this, we’ve built the “Limit Attempts”...

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