FAQ for Academy

How Can I Find My Assignments (Assignments Assigned to Me)?

To see which Assignments are Assigned to you, click the My Dashboard link in the top navigation menu and make sure you're on the Assignments tab. From here, you should be able to see all Assignments that your ...

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How Do I See My Complete History of Notifications?

There are two ways to see all of your previous notifications: If you have more than 5 notifications that have not yet been cleared or reviewed, you can click on the notifications icon in the top-right corne...

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How to Edit Your Profile Information

For customers looking for a "My Profile" page, you can edit your personal information by clicking on your name in the upper-right corner of the screen, as shown in the image below. After clicking "My Profile...

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How Can I Find My Certificates?

To view all your previous Certificates, use the My Dashboard link in the top navigation menu, then select the Certificates tab. On the Certificates page, you'll see the most recent certificate you've earned p...

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Who do I contact if I want to be considered as a subject matter expert for columns or segments on Firerescue1.com and/or FireRescue1 Academy?

If you are interested in becoming a FireRescue1.com or FireRescue1 Academy Contributor, please email us your background/CV and a sample of your writing.

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How Do I Reset a Lost Username or Password?

​Please contact your department’s administrator for your username and/or password or go to the password recovery page. If you're not sure which email address is used for your account, check your email for past ...

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What Types of Organizations Subscribe to the FireRescue1 Academy, and Who are Some of Your Current Clients and Customers?

The FireRescue1 Academy clients include fire rescue personnel at Fire Departments. The 24/7 accessibility of the Academy allows all walks of fire rescue officials to utilize the training in a way that works for...

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I am an Individual Firefighter Who is Interested in the Academy. Can I Sign Up for a Subscription on My Own?

Yes. Individual officers are able to signup for the Academy without their Department, but only if you are a sworn peace officer and are not in charge of training or command staff level at your department. You c...

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Is the FireRescue1 Academy Certified in My State for Continuing Education Credit?

FireRescue1 Academy is available for educational credit in many states. To find out if we are currently certified in your state, please visit our Certifiable Training Credit page. We are working to certify the ...

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What Kinds of Features Does the FireRescue1 Academy Offer?

A well-trained fire department is a safer, more efficient and more effective fire department. That’s why we’ve created the industry’s most comprehensive yet user-friendly online training and learning management...

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