Troubleshooting Academy

Assignments aren’t showing up for my users, why?

Check to see if the assignment start date is in the future. If so, users will not see it until that date arrives or passes. Double check the users assigned – is the user who isn’t seeing the assignment one o...

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What is the Full List of Domains so Firewalls Can be Configured Not to Block Access?

FireRescue1 Academy uses a wide range of standard servers and domains to serve content to our users. Sometimes, firewalls may block parts of scripts or images if your security settings are strict and don't spec...

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How Do I Reset a Lost Username or Password?

​Please contact your department’s administrator for your username and/or password or go to the password reset page. On this page, you can use your email address to reset your password. If you're unsure which e...

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What is the Full List of Domains so Firewalls Can be Configured Not to Block Access?

FireRescue1 Academy uses a wide range of standard servers and domains to serve content to our users. Sometimes, firewalls may block parts of scripts or images if your security settings are strict and don't spec...

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How Can I Find My Assignments (Assignments Assigned to Me)?

To see which Assignments are Assigned to you, click the My Dashboard link in the top navigation menu and make sure you're on the Assignments tab. From here, you should be able to see all Assignments that you...

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